The Big Poster Company
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Conditions of Sale
In these conditions ‘The customer’ refers to any person or business using the services of Big Poster Company. And ‘The company’ refers to Big Poster Company.

1. Preliminary work. All work carried out, whether experimentally or otherwise, at the customers request shall be chargeable.

2. Electronic files. (a) It is the customer’s responsibility to maintain a copy of any original electronic file. (b) The customer shall not be entitled to demand downloads of digital data from the company, by disc, tape or any communication link unless with the express agreement of the company. (c) The company is under no obligation to archive submitted or generated files, even when such files have been altered or amended by the company, unless such obligation has been agreed by the company.

3. Content. (a) The company shall not be responsible for checking the accuracy of supplied electronic files. (b) The company shall retain the right to refuse the printing of artwork which, in its opinion, the content is of possibly illegal, libellous or offensive nature.

4. Proofs. (a) The company shall incur no responsibility or liability for errors or omissions not corrected by the customer as a result of proofs submitted for approval. When style, fonts or layout is left to the company’s judgement, changes therefrom made at the customers request shall be charged extra. (b) Due to the differences in equipment, media, ink and other conditions between proofs and finished work, a reasonable variation in colour between proofs and the completed job will be deemed acceptable unless otherwise agreed.

5. Lead time. Work shall be completed in reasonable time, or as laid out in any quotation. Should expedited completion or delivery be requested by the customer additional costs may be levied to cover overtime, excess carriage costs or any other additional costs incurred.

6. Deliveries. (a)The company shall not be held liable for the actions, or inactions, of transport contractors in respect of delay, damage or non-arrival of goods, and no claim for consequential loss shall be accepted. (b) Claims in respect of delay, damage or non-arrival (where the liability lies with the haulage contractor) shall be limited in all cases to the cost of the carriage alone. (c) The customer shall allow reasonable time for transport of goods, to account for temporary delay and disruption of transport networks for whatever reason.

7. Cancellation. Should any work be cancelled, or suspended for a period in excess of 14 days, at the request of or through the default of the customer, the company shall be entitled to payment for work carried out, materials specially ordered and any other additional costs including storage.

8. Ownership. All goods remain the property of the company until the customer has paid for them in full and discharged all other debts owing to the company.

9. Claims. Advice of damage, delay or loss of goods in transit must be given in writing within three clear days of delivery (or, in the case of non-delivery, within 28 days of notification of despatch.). All claims for loss or damage must be made in writing within fourteen days of advice of loss or damage.

10. Liability. (a) The company shall not be liable for indirect loss or third party claims as a result of delay in completing work or for any loss by the customer as a result of a delay in transit, whether as a result of the companies negligence or otherwise. (b) The company’s liability in the case of any defective work, for any reason, shall be limited to rectifying such defect. Where the company performs its obligations to rectify defective work under this condition the customer shall not be entitled to any further claim in respect of the work done, nor shall the customer treat the admission of defective work as ground for failing to pay for the work or cancelling other work in progress.

11. Sub-contract. The company shall, where appropriate or necessary, sub-contract some or all of the customers work to a third party.

12. Customer’s property. (a) Customers property and all property supplied to the company by or on behalf of the customer shall while it is in the possession of the company or in transit to or from the company be deemed to be at the customers own risk, and the customer should insure accordingly. (b) No liability shall be accepted by the company for customer’s property in respect of loss or damage howsoever incurred on the company’s premises, or in the charge of company employees. (c)The company shall be entitled to make reasonable charge for storage of property not removed on completion of work. (d) Without prejudice to other remedies, in respect of unpaid debts due from the customer the company shall have a general lien on all goods and property in his possession and shall be entitled on the expiry of fourteen days notice to dispose of such goods and property as agent for the customer in such manner and at such price as it thinks fit and to apply the proceeds towards such debts, and shall when accounting to the customer for any balance remaining be discharged from all liability in respect of such goods or property.

13. Payment. (a) Full payment is due prior to despatch of goods, unless credit terms have been agreed. (b) Account invoices are due 30 days from date of invoice, late payments can incur a monthly interest charge at the prevailing rate in accordance with “Late Payment of Commercial Debts (Interest) Act 1998”.

14. Subject matter. These conditions and all other express and implied terms of business shall be governed and construed in accordance with the laws of England.

15. Please click here to see our RETURNS/REFUND/CANCELLATION POLICY

The Big Poster Company Privacy Policy

This privacy policy sets out how The Big Poster Company uses and protects any information that you give us when you use this website. The Big Poster Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Big Poster Company may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This latest version of our privacy policy is effective from April 2018 and includes the new requirements of the GDPR. What we collect The personal information we collect might include your name, address, postcode, phone numbers, email address, IP address, and information regarding what pages are accessed and when. We may also collect other information relevant to customer behaviour, demographics, surveys and/or offers. We will not collect, store or process data that is labelled as sensitive under GDPR. What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To carry out our obligations arising from any enquiries, projects or contracts entered into by you and us, compliance with a legal obligation, vital interests, a public task or legitimate interests.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may collect IP addresses of visitors to our website for the purposes of protecting our website from hacking attempts or email SPAM.
We may collect and store personal data as part of web servers logs for the purposes of detecting and preventing fraud and unauthorized access and maintaining the security of our systems.

How long do we keep this data for? We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We review our retention periods for personal information on a regular basis. Data saved on our website forms will be auto-deleted after 60 days, please contact us directly if you wish your data removed earlier than this.

Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line. Transfer of personal data outside of the EU There may be occasions where data may be transferred outside of the EU for storage or processing (e.g. bulk email providers).

Where necessary, we will take steps to ensure that there are adequate safeguards in place to protect your personal data. For example, for servers located in the US, we would look for compliance with the EU-US Privacy Shield Framework, which offers compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can find more information about Privacy Shield at You can also check specific companies certification at How we use cookies

A cookie is a small file which is placed on your computer’s hard drive which helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual enabling it to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For more information and a guide to deleting and controlling cookies, please refer to, provided by international law firm Pinsent Masons.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and helps us to identify ways to improve our website in order to tailor it better to our customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better and more usable website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however limit some functionality and prevent you from taking full advantage of the website. For details on how to do this, please refer to, provided by international law firm Pinsent Masons.

We use Google Analytics to collect data on how our users are using our website and their demographics (age, gender) and interests which enables us to evaluate how our users’ behaviour varies by demographics and interests in order that we can improve our website content, marketing and services for our clients.

The information generated by the cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

The Google Analytics features we implement may be based on Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. If you prefer that Google Analytics does not collect any data from you when you visit a website that has it incorporated, information for opting out can be found on Google Analytics’ currently available opt-outs for the web.

We also use cookies within the following areas of our website; Pop up advert, Enquiry basket and YouTube embedded videos.

You can modify your browser settings to control these cookies; For details on how to do this, please refer to, provided by international law firm Pinsent Masons. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information Under the General Data Protection Regulations (GDPR), you have the following rights:
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object
the right not to be subject to automated decision-making including profiling

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for a box, or boxes, that you can select to indicate your consent.
if you have previously agreed to us using your personal information for direct marketing or other purposes, you may change your mind at any time by writing to us or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We do not create derived or inferred data about people by profiling. You may request details of personal information which we hold about you under the GDPR (previously the Data Protection Act 1998).

If you would like a copy of the information held on you please email us at If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at We will promptly correct any information found to be incorrect.



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